Accidents occur, and for these of us that carry tech gadgets on us always, these accidents can usually grow to be very pricey. This turns into much more impactful when the piece of know-how concerned is out of warranty or when it’s important to bounce by hoops to get a warranty restore or substitute finished. Thankfully, Google is doing one thing about it and simplifying this course of in each situations in terms of the Pixel Watch.
As per an announcement right this moment within the Google Pixel Watch Help community, Google will now present unique Pixel Watch customers — whose watches are out of warranty or with harm that is not lined by warranty — the choice to buy a substitute watch at a reduced worth.
This discounted substitute unit won’t embody a charging cable or watch bands, and you’ll need to contact the Google Pixel Watch Buyer Care Group on to provoke the method. It would not matter in the event you did not buy the watch straight from them; they’re nonetheless be your go-to for this help. In the intervening time, there isn’t any indication in Google’s support documents of how a lot substitute items would price.
Picture Supply: Google
Pixel Watch 2 replacements get a a lot better possibility
Nevertheless, for these with a Pixel Watch 2 (second era) within the U.S., Europe, the Center East and Africa, issues get a lot simpler. Google is now providing a extra streamlined self-service mail-in substitute course of that may be initiated on-line with out having to talk to somebody straight from Google Pixel’s buyer help workforce.
This course of includes filling out a type within the Google Retailer’s “Restore” part, which is able to request for you to enter the machine’s serial or IMEI quantity. Upon getting accepted the phrases of the mail-in possibility and verify transport tackle and type of cost — and as soon as the damaged machine is obtained by Google — a brand new machine shall be despatched to you.
Though the model of the Pixel Watch that wants repairs or a substitute makes a giant distinction in the kind of service you’ll obtain, it’s good to see Google streamlining the process. Up to now, customers needed to bodily go to a Google Retailer or contact the help workforce, doubtlessly requiring the sacrifice of hours out of your day to be able to resolve. Now, issues get a bit simpler.